A. To switch your retailer, all you need to do is contact the retailer you want to switch to and that retailer will take care of your switch from there. Or you can use Consumer Powerswitch to start the switching process. In both cases, it's a good idea to grab a recent power bill. Check out the switching process here.
A. On average, it takes just 3 - 4 days to switch retailers.
Click here for more information on switching.
A. Consumer Powerswitch is a free price comparison website brought to you by Consumer in association with Consumer Affairs. The site is designed to ensure New Zealanders can easily find the best prices for their household energy needs. It costs you nothing to use the site which will enable you to find the best provider for you in your area.
A. In most cases there is no interruption to power supply when people switch. The only exception is if a change of meter is required. In this situation your new retailer may need to switch off the power for a few minutes when they install the meter. This can be discussed with the retailer you are switching to, so that you know exactly what to expect.
A. It normally costs nothing to switch. However, check with both your existing and new retailer whether there are any associated costs. For example, with your existing retailer, check if a special meter read is required, if you are under a term contract, or if there are disconnection fees. Ask your new retailer if they require a bond.
A. There are no guarantees, although some retailers offer fixed price contracts to provide price surety. Also, you can check a retailer's history of price rises on Consumer Powerswitch. This gives you a useful indication of whether the retailer is possibly due for a price increase. If your new retailer does increase its prices once you've switched, you can always choose to switch again if you have not signed a fixed term contract.
A. Not usually, but some retailers may wish to check the meter before a switch takes place.
A. In most cases, no. The new retailer will use the same network of power lines to deliver electricity to your house. But if you switch to a different type of plan, your meter may need to be modified. Or if you already have a smart meter installed, check to see if the new retailer can read your smart meter.