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Retailer

Q. Aren't all retailers essentially the same?

A. The prices charged vary between retailers. This website, What's My Number, is designed so that you can find out how much you could save by switching electricity retailers and the Consumer Powerswitch site lets you see details of the different offers available.

Q. I don't live in an urban area. Do I still have a choice to switch to a competing retailer?

A. Almost all homes have a choice of at least 4 retailers. Check out suppliers in your region here, or click through to Consumer Powerswitch to see all the pricing options available to you after finding your saving number.

Q. Do I have to sign an agreement with my new supplier?

A. Each retailer has its own terms of supply that they require their customers to agree to. These can usually be found on their websites or provided to you on request.

Q. Does a retailer have to accept me as a customer?

A. No, a retailer does not have to accept new customers. It is entirely up to the retailer. However, if a retailer has started the formal switching process to accept you as a customer they cannot withdraw the switch because they have changed their mind.

Q. Is TrustPower's rebate included in the What's My Number calculator?

A. No, these payments are not included in our calculations so there may be additional benefits of being a TrustPower customer. Only TrustPower customers in Tauranga city and Western Bay of Plenty District are beneficiaries of the Tauranga Electricity Consumer Trust (TECT). As a major shareholder in TrustPower, TECT receives dividends from TrustPower and distributes a proportion of those dividends back to customers.

Q. Why isn't Bosco listed as a retailer?

A. Bosco is excluded as a retailer as our calculations do not cover apartments. The separate agreements landlords or development companies may arrange preclude us from being able to give meaningful comparisons.

FAQs

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1,911,781
Calculations have been made,
identifying potential savings of
$
3
1
1
,
6
8
7
,
8
7
2
Consumer Powerswitch New Zealand Government
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